Items Provided on Request

The items provided on request are given to the guests when they ask for them. These are the supplies apart from regular supplies required by some guests. These are often provided as the guest expendables. Some of them are −

ü  Alarm clock

ü  Comb

ü  Crib or Cradle

ü  Disposable Diapers

ü  Disposable razor

ü  Electric blanket

ü  Electric fan

ü  Extra blankets

ü  First aid medical kit

ü  Handheld shower attachment

ü  Hearing equipment

ü  Hot water bag

ü  Iron

ü  Ironing board

ü  Pillow

ü  Potty Ring for toilet

ü  Raised toilet seat

ü  Sanitary napkins

ü  Sewing kit

ü  Stationery items

ü  Tampons

ü  Wipes

List of Supplies for Guest Bathroom

They are also considered as guest essentials. The guests are expected to use these supplies or take them away on departure. Depending upon the type of room, the list of supplies for guest bathroom are −

💧 Bathroom Attachments − Bath area with shower and handheld shower attachments, a bath tub with hot-cold water mixer and handheld shower attachment, soap dispenser, toilet paper attachment, towel holder, and a basin with hot-cold water mixer attachment.

💧      Towels − The couple of pairs of a large and a small towels each for the guests to be used according to their requirement.

💧     Dustbin − A small dustbin with lid, which can be often, opened by the foot and lined with a plastic bag from inside.

💧      Non-slip Foot-mat − It is often, kept near the bathtub.

💧      Slippers − Flat non-slip slippers for the guest.

💧      Mirror − A large mirror is often, fit on the wall above the basin.

💧      Hair Dryer − A wall mounted fixed hair dryer for the guest is kept in the bathrooms.

💧  Vanity Tray − It contains small bottles of shower gel, shampoo, and conditioner. Some hotels also provide moisturizer, shower cap, hand and foot cream, ear buds, and a small manicure kit. It may also contain a couple of empty glasses, disposable toothbrushes, and a small bottle of mouthwash.

List of Supplies for Guest Room

The guest room supplies are considered as guest essentials. The housekeeping staff places the following standard supplies in the guest room −

💝Furniture − It includes bed, bedside table, chairs, wardrobe with locker facility, writing table, dressing table, centre table, and a magazine holder.

💝  Bedding − It includes mattress, bed sheet, bed cover, quilt, quilt cover, pillows, and pillow cases.

💝   Bedside Supplies − There include non-slip mats on the either sides of the bed.

💝Bedside Table Supplies − There involve a telephone device, and a printed compiled list of important intercom numbers such as reception, restaurant, and laundry of the hotel. The housekeeping staff also provides a copy of Bible, Geeta, or Koran, depending upon the prior knowledge of the guest’s religious orientation.

💝 Center Table Supplies −It includes room service, laundry service, and spa and health club rate cards. It also has an ash tray and a small decorative centre piece.

💝 Clothing and Clothing Care − It involves bathrobe, coffee table cover, rocking chair cover, and hangers for clothes and ties.

💝 Hospitality Tray − It is a small tray with compartments that holds sachets of coffee, tea, cocoa powder, creamer, and sugar. Some hotels also offer the sachets of condiments like black and white pepper powder, and salt. They also keep an electric kettle, a couple of cups, saucers, spoons, and water bottle so that the guest can make the beverage of his choice once in a day.

💝 Mini Bar Supplies − It includes a small personal refrigerator filled with a couple of soft drinks, alcoholic drinks, soda, and ice cubes. It also involves a couple of personal servings of salted peanuts, cashew nuts, or chips.

💝  Writing Desk Supplies − A writing pad, a pencil, an eraser, promotional brochures, La carte menu, and the short list of places of historical and commercial importance in the city for guest’s reference.

Lost And Found Procedures

When a guest check out from the hotel unfortunately if he had left something in the hotel rooms the items has been deposited into lost and found section in housekeeping department.

1. After receiving of lost and found articles from the guest rooms, the desk control supervisor files all the details in lost and found register.

2. The control desk supervisor should prepare the lost and found form in triplicate, where he should write the details of the articles, like date time location of the article found description of the article finders name, receivers name signature and room no.

3. The article and the original copy of the form is stored in plastic bag and kept in lost and found cupboard

4. Duplicate copy is send to the front office to obtain the data of the guest.

5. Triplicate copy is retained in lost and found book

6. The Executive- House-keeper obtains the forwarding address of the guest from the front office who have the information in the registration card. If the guest name is not known the housekeeping department has to wait for the guest claim.

7. If any inquiry about the article the control desk supervisor cross check with the register

8. If desk control supervisor satisfy with the guest answer the lost articles has been issued to the concerned guest , and obtain the signature of the person collecting the articles

9. If the articles has to be mailed to the forwarding address the articles should be send under the register post with the charges made known to the guest and claims the amount on cash on delivery.

10. If the guest does not claims the articles in spite of reminders the article is placed for a specific period of time as prescribed by the management, after that period the article is gifted to the finder.

11. In such situation the housekeeping will issue gate pass to the employee for the security, and take the article out of the hotel.

10 Steps to Clean a Hotel Room in 30 Minutes

1. Strip the beds

a.    once inside start the clean by stripping the sheets.

b.    use the dirty fitted sheet as a package for the rest.

2. Next inspect bed for stains and smooth out the mattress. Make the bed, following any specific hotel standards – whilst checking the sheets, duvet covers and pillows for stains, tears and any hairs.

3. Then remove the dirty linen and any rubbish from the room. Make sure to check all visible surfaces for rubbish not forgetting inside the drawers.

4. Dusting - the room should be dusted from the top of the highest piece of furniture or picture frame to the bottom of every chair, not forgetting lamp shades.

5. Wipe down all hard surfaces

a.    we highly recommend a colored coordinated cleaning regime to prevent cross contamination. A clean set of cleaning clothes should be used for each room.

b.    It is important not to forget to sanitize the remote control, all knobs, light fixtures, locks, computer equipment and telephones (especially any telephones in the bathroom)

6. Special attention should be paid to the cleaning of the bathroom including toilet seats and handles. From the showerhead to floor tiles all traces of the previous guest must be removed, especially any hair! Chrome is to be shined so no watermarks show. Change the shower curtain if it’s dirty. Replace towels.

7. Make sure all other items provided by the hotel, such as laundry bags, laundry slips, and do-not-disturb signs and in room guest guides are replaced. Make sure the alarm clock works, is set to the correct time with the alarm off.

8. Check the pillows and curtains are in good shape and in the proper position in accordance with the hotel requirements.

9. Vacuum out the door

a.    make sure carpets are free from any spots and tears. Remove any spots from the carpeting or upholstery with a cleaning product made specifically for carpet and upholstery. Like the Cleantec Spot Remover Wipes TIP

b.    These wipes are really handy when it comes to removing scuff marks on walls.

c.    Vacuuming helps maintain hotel carpets, avoiding any buildup of dirt and dust. If done correctly vacuuming and immediate spot removal reduces the need for chemical cleaning.

10. Leave the room with a neural odor and at a balanced temperature. Vacuuming your way out of the room. 

Housekeeper is cleaning the new room after the guest check out.         

                                             
                                           Housekeeper is doing bed making to guest.


 

                                Cleaning properties such as broom, wiper and brush.

                                               

Housekeeper is cleaning the  room. For example, wiping the mirror, cleaning the dust and arranging the pillow.                            

Dusting Procedure

Dusting doors and windows:

• From your caddy basket take a duster.
• Fold duster into four folds.
• Sprinkle with dusting solution and dust inside and outside of each door, frame and wooden window frames.
• For areas which cannot be reached use a feather duster and remove the dust and cobwebs.

Dusting mirrors and fixtures:

• If mirrors are having wooden panels then dust them.
• Wipe the mirrors with a damp cloth / sponge.
• Wipe them again with a clean dry cloth from top to bottom
• Dust the picture frames with the dusting cloth and Wipe them again with a cloth sprayed with surface cleaner to give a polished finish.

Dusting dressing table and night stands:

• Wipe the side, front, edges and top using dusting cloth.
• Open the drawer and wipe inside in case of departure room.
• Polish all surfaces using a cloth sprayed with surface cleaner solution.

Wipe and disinfect the telephone:

• Pick up the receiver and listen for the dial tone.
• Report any issues found on the telephone to the engineering department.
• Spray disinfectant on the wiping cloth and wipe the mouthpiece and earphone.
• Repeat the same steps on other room and bathroom telephones.

  

Dusting furniture’s:

• Remove any items on the table.
• Wipe the table surface with a wiping cloth sprayed with surface cleaner.
• Start cleaning from the top and work towards the base and legs of the table.
• Dust and wipe all chairs.
• Dust all lamp shades and other fittings.

Dusting LCD TV, I-Pod dock and Alarm clock:

• Turn off the TV, as it is easier to spot the dirt on the black surface.
• For cleaning the LCD screen use, use a soft, clean, lint free, dry cloth or a microfiber.
• Never use cleaning fluids, wax, or chemicals to clean the LCD screen.
• Wipe the frames of the TV with the same cloth.
• Use a microfiber cloth to clean other electronic gadgets in the room. 

General dusting Tips:

• Wipe gently removing dusts and fingerprints.
• High dusting that cannot be reached with cloth is with a feather brush.
• Dusting is done with A/c on and main door open for aeration of room.        
• All areas are dusted with duster or feather brush whatever appropriate.

Cleaning The Check-Out Room

This cleaning is performed when the guest vacates the guest room and proceeds for hotel check-out formalities. The cleaning involves −

·        Assembling bed, chairs, settees, and other furniture and placing it appropriately.

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·        Wiping guest room floor with wet mop.

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·        Cleaning the writing tables, assembling and placing stationery appropriately.

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·        Checking under the beds and chairs, and in the locker for any articles the guest left behind.

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·    All personal stuff, documents, articles left in the room (if any) are removed and deposited to Lost and Found desk.

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·        Cleaning all walls of bathroom with wet wipe.

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·  Cleaning all electric appliances and furniture such as microwave, fan, refrigerator , table and others.

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·        Keeping heaters/air conditioners at lowest power consuming option.

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·        Switching off the room light and television.

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·        Locking the guest room door and cleaning area outside it.

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·        Depositing the keys at front office desk.